Client Billing Portal
Welcome to the Clarkson McLaren Client Billing Centre; here you can:
* Login to your billing information
* See previous historical bills
* Look at unbilled call usage for the period (where the call records are up to date)
If you are a first time user, please have your customer number and an invoice number handy for identification purposes, our system will send you some secure login details to your nominated email address.
Lodging a Voice Fault
Lost or Stolen Mobile Services
Lodging A Data Fault
Remote I.T Support
Online Billing Centre
Lodging A Data Fault
Important Information – Lodging a Data Fault
When lodging an ADSL Fault here are some things to check first.
- Is the line dead?
- Is there power on the modem?
- Is the status of the ADSL light green, blinking or off?
- Is the PPP light green, blinking or off?
Here are some things we need to know when placing a fault.
- Modem Type
- Modem Model
- Are there any other devices connected?
- The time the fault occurred and how long has it been happening?
- Have you removed any other devices that may be connected?
Lodging a Voice Fault
Lost or Stolen Mobile Services
Lodging A Data Fault
Remote I.T Support
Online Billing Centre
Lost Or Stolen Mobiles
Important Information – Lost or Stolen Phones
If you lose your mobile phone please call us immediately to apply barring on outgoing calls on 1300 788 354. If required we will dispatch a replacement SIM card to you next business day.
Lodging a Voice Fault
Lost or Stolen Mobile Services
Lodging A Data Fault
Remote I.T Support
Online Billing Centre
Fault Lodging – Voice Faults
If you are experiencing a fault on your service we recommend you follow the steps below prior to calling us on 1300 788 354 to lodge a fault. Please note that if you lodge a fault outside of business hours your fault will be responded to by one of our after hours consultants if you leave a message with our after hours service, however most faults will not be actioned by network suppliers until the next business day.
Some Things To Check Before Calling Us:
- Are you using Phone System or is it a single line?
PABX/Phone System – If you are using a PABX or phone system please ensure you check that the problem does not relate to your phone system. Here are some handy hints and tests you can run.
| Possible Problem | Recommendation | Outcome | Action | ||
| You believe your line is dead. |
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| Crackly Or Noise On The Line |
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Single Line with a standard handset – If you are using single line, always perform an isolation test. Try plugging a different handset into your socket to see if the problem is with the handset before calling us.
Important Note: If a technician or linesman is sent to site to fix a problem that is the result of your equipment failure rather than a line fault, you will be charged a call out fee. That is why we recommend you perform the above tests before proceeding to call us.
Placing a service call to Clarkson McLaren for faults.
Call our Client Service Centre on 1300 788 354. Here are some things we need to know when calling us.
If you are experiencing a fault here is what we need to know?
- Which line is it that you are experiencing the problem on? Please have this handy!
- What is the nature of the problem?
- Please provide us with examples. i.e. if you called a number and it did not work, please tell us:
- The number you called
- The date and time of your call (3 examples would be better)
- Are you getting an RVA (Recorded Voice Announcement), If so:
- Please identify if you get the RVA before you hear the number dialling or after the dialling signal.
- Please identify if it is a male or a female voice you hear on the RVA
- Please write down the exact message you hear, including the code provided at the end (e.g A439)
- Please provide us with a mobile contact number as an alternative means of contacting you and the hours that you are available, if we need to send a technician.
Lodging a Voice Fault
Lost or Stolen Mobile Services
Lodging A Data Fault
Remote I.T Support
Online Billing Centre