13 Priority Numbers
Priority 13 Numbers
CMCC can port or churn existing services or provide new inbound services for our clients. Our wholesale agreement means that our clients receive the most current features available in today’s marketplace.
The Priority 13 service is, in itself, a call redirection system. When a customer calls a Priority 13 number, they are actually diverted to a third phone number, which is not displayed to the caller. Calls can be diverted depending on the phone number being called from, the location of the caller, and/or the time of day, and can be further re-directed if the destination number is busy or not answering.
Our billing system is state of the art and ensures that our clients receive vital statistics on call information for their Priority 13 services.
13 numbers are only six digit numbers and are therefore much easier for your customers to remember.
Features
Origin Dependent Routing – is a set of features that offers the possibility of determining a destination number based on the location of the caller. The routing can be based on one of the following options of which a customer can choose one:
- Australia Wide Routing (1 area)
- State Based Routing (8 areas)
- Region Based Routing (58 areas)
- Mobile Based Routing (203 areas)
- Exchange Based Routing (4942 areas)
- Time Based Routing Call Splaying Call Forwarding on Busy/No Answer/Congestion Emergency Routing Procedure (See below for More Information)
Australia Wide Routing
Routes all fixed wire and mobile calls to an answering point. Note that this feature allows mobile calls (prefix 04) to be treated differently to calls from land lines in Australia (eg. barred)
State Wide Routing
Routes fixed wire calls to one of up to 8 answering points based on the state and all calls from mobiles to a single answering point.
States are NSW, ACT, Victoria, Tasmania, Queensland, Western Australia, South Australia and Northern Territory
Region Based Routing
Routes fixed wire calls to one of up to 58 answering points based on the region and all calls from mobiles to a single answering point.
Examples of regions include Sydney, Wollongong, Newcastle, Gosford
Mobile Based Routing
Routes calls to an answering point based on the geographic area of the caller. Each of the 203 call collection areas can have two answering points – one for fixed wire calls originating calls and one for mobile originating calls. This is the only feature that allows mobile originating calls to be sent to multiple answering points
Exchange Based Routing
This feature provides customers with a much greater level of detail when selecting their call collection areas. It allows the customer to define call collection areas based on Telstra’s Exchange boundaries where calls are routed to one answering point for each group of one or more Telstra exchange areas as designated by the Customer.
With this feature customers have the ability to route calls from approximately 4900 call collection areas up to a maximum of 1000 answering points. Note that mobile originating calls can only be routed to a single answering point.
Time Based Routing
This feature allows calls to be redirected depending on the time of day and the day of week. It can be further combined with the origin dependent routing services to allow calls from different areas to be redirected across the country. Currently we are not allowing this feature to be combined with exchange based routing.
Each customer can have up to 11 time lists for their office. A time list covers a single set of 24 hours which is applied to selected days of the week and holidays of the year (both public and business-based). Each time list can provide time-based diversions for up to seven C-numbers. A common scenario would have a customer having one set of numbers for weekdays, and another set for weekends and public holidays.
Call Splaying
Calls are routed to different answering points based on a pre-set ratio. Up to 20 numbers can be used. Percentages must equal 100%.
Call splaying can only be combined with Call Forward. It cannot be combined with Timed Based or Area Based routing.
Call Forward Features
Call Forward on Busy, No Answer or Congestion
With this feature if there is a failure to connect to a specified C-number it is possible to re-route the call to another phone number.
This can be done using a timer. If the call is not answered within a specified number of seconds the call is re-routed to an alternative C-number.
A customer may request up to three consecutive forwards for each answering point.
Emergency Routing Plan
Allows a customer to quickly implement an alternative pre-set suite of phone services for their 13/1300 & 1800 numbers.
This feature can include Origin Dependent and Timed Based routing. It cannot include call screening.
A customer may specify up to two ERP’s for each 13/1300 or 1800 number they hold.
Mobile Solutions
Free Call 1800
1300 Numbers
Priority 13 Numbers
1800 Free Call Numbers
1800 Numbers
CMCC can port or churn existing services or provide new inbound services for our clients. Our wholesale agreement means that our clients receive the most current features available in today’s marketplace.
The 1800 service is, in itself, a call redirection system. When a customer calls a 1800 number, they are actually diverted to a third phone number, which is not displayed to the caller. Calls can be diverted depending on the phone number being called from, the location of the caller, and/or the time of day, and can be further re-directed if the destination number is busy or not answering.
Our billing system is state of the art and ensures that our clients receive vital statistics on call information for their 1800 services.
1800 Free Call numbers are an excellent way to market your company to others. From any land line in Australia your 1800 number is a FREE CALL for your prospective or existing customers!
Features
Origin Dependent Routing – is a set of features that offers the possibility of determining a destination number based on the location of the caller. The routing can be based on one of the following options of which a customer can choose one:
- Australia Wide Routing (1 area)
- State Based Routing (8 areas)
- Region Based Routing (58 areas)
- Mobile Based Routing (203 areas)
- Exchange Based Routing (4942 areas)
- Time Based Routing Call Splaying Call Forwarding on Busy/No Answer/Congestion Emergency Routing Procedure (See below for More Information)
Australia Wide Routing
Routes all fixed wire and mobile calls to an answering point. Note that this feature allows mobile calls (prefix 04) to be treated differently to calls from land lines in Australia (eg. barred)
State Wide Routing
Routes fixed wire calls to one of up to 8 answering points based on the state and all calls from mobiles to a single answering point.
States are NSW, ACT, Victoria, Tasmania, Queensland, Western Australia, South Australia and Northern Territory
Region Based Routing
Routes fixed wire calls to one of up to 58 answering points based on the region and all calls from mobiles to a single answering point.
Examples of regions include Sydney, Wollongong, Newcastle, Gosford
Mobile Based Routing
Routes calls to an answering point based on the geographic area of the caller. Each of the 203 call collection areas can have two answering points – one for fixed wire calls originating calls and one for mobile originating calls. This is the only feature that allows mobile originating calls to be sent to multiple answering points
Exchange Based Routing
This feature provides customers with a much greater level of detail when selecting their call collection areas. It allows the customer to define call collection areas based on Telstra’s Exchange boundaries where calls are routed to one answering point for each group of one or more Telstra exchange areas as designated by the Customer.
With this feature customers have the ability to route calls from approximately 4900 call collection areas up to a maximum of 1000 answering points. Note that mobile originating calls can only be routed to a single answering point.
Time Based Routing
This feature allows calls to be redirected depending on the time of day and the day of week. It can be further combined with the origin dependent routing services to allow calls from different areas to be redirected across the country. Currently we are not allowing this feature to be combined with exchange based routing.
Each customer can have up to 11 time lists for their office. A time list covers a single set of 24 hours which is applied to selected days of the week and holidays of the year (both public and business-based). Each time list can provide time-based diversions for up to seven C-numbers. A common scenario would have a customer having one set of numbers for weekdays, and another set for weekends and public holidays.
Call Splaying
Calls are routed to different answering points based on a pre-set ratio. Up to 20 numbers can be used. Percentages must equal 100%.
Call splaying can only be combined with Call Forward. It cannot be combined with Timed Based or Area Based routing.
Call Forward Features
Call Forward on Busy, No Answer or Congestion
With this feature if there is a failure to connect to a specified C-number it is possible to re-route the call to another phone number.
This can be done using a timer. If the call is not answered within a specified number of seconds the call is re-routed to an alternative C-number.
A customer may request up to three consecutive forwards for each answering point.
Emergency Routing Plan
Allows a customer to quickly implement an alternative pre-set suite of phone services for their 13/1300 & 1800 numbers.
This feature can include Origin Dependent and Timed Based routing. It cannot include call screening.
A customer may specify up to two ERP’s for each 13/1300 or 1800 number they hold.
Mobile Solutions
Free Call 1800
1300 Numbers
Priority 13 Numbers
1300 Numbers
1300 Numbers
CMCC can port or churn existing services or provide new inbound services for our clients. Our wholesale agreement means that our clients receive the most current features available in today’s marketplace.
The 1300 service is, in itself, a call redirection system. When a customer calls a 1300 number, they are actually diverted to a third phone number, which is not displayed to the caller. Calls can be diverted depending on the phone number being called from, the location of the caller, and/or the time of day, and can be further re-directed if the destination number is busy or not answering.
Our billing system is state of the art and ensures that our clients receive vital statistics on call information for their 1300 services.
1300 numbers are a great marketing tool and ensure that your clients can reach you from anywhere land line in Australia for only the cost of a local call. We also offer fifteen minutes free time for calls from a local number, terminating to a fixed line service.
Features
Origin Dependent Routing – is a set of features that offers the possibility of determining a destination number based on the location of the caller. The routing can be based on one of the following options of which a customer can choose one:
- Australia Wide Routing (1 area)
- State Based Routing (8 areas)
- Region Based Routing (58 areas)
- Mobile Based Routing (203 areas)
- Exchange Based Routing (4942 areas)
- Time Based Routing Call Splaying Call Forwarding on Busy/No Answer/Congestion Emergency Routing Procedure (See below for More Information)
Australia Wide Routing
Routes all fixed wire and mobile calls to an answering point. Note that this feature allows mobile calls (prefix 04) to be treated differently to calls from land lines in Australia (eg. barred)
State Wide Routing
Routes fixed wire calls to one of up to 8 answering points based on the state and all calls from mobiles to a single answering point.
States are NSW, ACT, Victoria, Tasmania, Queensland, Western Australia, South Australia and Northern Territory
Region Based Routing
Routes fixed wire calls to one of up to 58 answering points based on the region and all calls from mobiles to a single answering point.
Examples of regions include Sydney, Wollongong, Newcastle, Gosford
Mobile Based Routing
Routes calls to an answering point based on the geographic area of the caller. Each of the 203 call collection areas can have two answering points – one for fixed wire calls originating calls and one for mobile originating calls. This is the only feature that allows mobile originating calls to be sent to multiple answering points
Exchange Based Routing
This feature provides customers with a much greater level of detail when selecting their call collection areas. It allows the customer to define call collection areas based on Telstra’s Exchange boundaries where calls are routed to one answering point for each group of one or more Telstra exchange areas as designated by the Customer.
With this feature customers have the ability to route calls from approximately 4900 call collection areas up to a maximum of 1000 answering points. Note that mobile originating calls can only be routed to a single answering point.
Time Based Routing
This feature allows calls to be redirected depending on the time of day and the day of week. It can be further combined with the origin dependent routing services to allow calls from different areas to be redirected across the country. Currently we are not allowing this feature to be combined with exchange based routing.
Each customer can have up to 11 time lists for their office. A time list covers a single set of 24 hours which is applied to selected days of the week and holidays of the year (both public and business-based). Each time list can provide time-based diversions for up to seven C-numbers. A common scenario would have a customer having one set of numbers for weekdays, and another set for weekends and public holidays.
Call Splaying
Calls are routed to different answering points based on a pre-set ratio. Up to 20 numbers can be used. Percentages must equal 100%.
Call splaying can only be combined with Call Forward. It cannot be combined with Timed Based or Area Based routing.
Call Forward Features
Call Forward on Busy, No Answer or Congestion
With this feature if there is a failure to connect to a specified C-number it is possible to re-route the call to another phone number.
This can be done using a timer. If the call is not answered within a specified number of seconds the call is re-routed to an alternative C-number.
A customer may request up to three consecutive forwards for each answering point.
Emergency Routing Plan
Allows a customer to quickly implement an alternative pre-set suite of phone services for their 13/1300 & 1800 numbers.
This feature can include Origin Dependent and Timed Based routing. It cannot include call screening.
A customer may specify up to two ERP’s for each 13/1300 or 1800 number they hold.
Mobile Solutions
Free Call 1800
1300 Numbers
Priority 13 Numbers
PSTN & ISDN Fixed Wire Services
PSTN & ISDN
We can provide either Full Service; where we bill you for all of your telecommunications expenses. Preselection; where we bill you only for the long distance component of your phone bill, including calls to mobiles); or Override Access Only; where you can select which components of your phone bill you wish CMCC to bill you for.
Our billing system provides our clients with rounding of up to 4 decimal places and (1) one second billing increments. Our system provides not just a paper bill and email bill but we can provide you with a standard .txt file of your invoices so that you can import your call records into a spreadsheet or database such as Microsoft Excel or Microsoft Access. This can help if you need to match records with your call accounting software.
Our fixed wire services are cost effective, reliable and come with our great service levels, if you are considering any other product we sell please ensure you ask your account manager about how to consolidate your expenses and receive a level of service that is not available from any other provider in Australia.
• Local Calls
CMCC can provide Local Calls either at a flat one off rate for PSTN or a timed rate for ISDN
• National Calls
CMCC can provide National Calls to anywhere in Australia for a flat rate, no peak or off-peak times. In addition we only charge in (1) one second billing increments and have no other hidden fees or charges. Our rounding is up to 4 decimal places.
• Calls to Mobiles
CMCC can provide calls any mobile anywhere in Australia for a flat rate, no peak or off-peak times. In addition we only charge in (1) one second billing increments and have no other hidden fees or charges. Our rounding is up to 4 decimal places.
• International
CMCC can provide international calls for a low flat rate, no peak or off-peak times. In addition we only charge in (1) one second billing increments and have no other hidden fees or charges. Our rounding is up to 4 decimal places.
Mobile Solutions
Free Call 1800
1300 Numbers
Priority 13 Numbers
Business Private Networks
Business Private Networks 
For every secure multi site solution Clarkson McLaren can provide the best quality alternatives using the latest technologies and premium last mile access. Organisations which require branch offices and remote workers to all work together securely can take advantage of a VPN based solution and also add in robust security which is equal to a closed LAN environment.
Clarkson McLaren can provide these solutions and alternatives utilising MPLS (Multi-Protocol Label Switching) which is a private IP VPN combining the flexible any-to-any communication found on PSTN or Internet with the reliability, quality and security delivered via private lines, Frame Relay or ATM services.
MPLS offers differentiated performance levels and prioritisation of delay and non-delay sensitive traffic as well as voice and multimedia applications – all one a single network. A range of management options are available including supply and management of Customer Premise Equipment (CPE), providing the customer with a fully managed solution.
The main advantages of MPLS are:-
• High-performance packet switching along pre-determined paths
• It is independent of the underlying OSI layer 2 connectivity
• Highly scaleable allowing easy network expansion
• Customer VPN traffic segregated from others by the use of unique Route Distinguishers
• Customers can retain their existing IP address scheme
IP VPN – Multi Site Solutions. The key strength of the Clarkson McLaren IP VPN service is its flexibility. It offers a range of benefits for a wide variety of businesses. The service carries any type of traffic, in IP format. It prioritises time sensitive or business-critical data over non-urgent data, in other words it offers different Qualities of Service (QoS) to different types of traffic.
The service is scalable for different network sizes and different numbers of users, and it’s simple to add new sites or extra bandwidth as the demands on the network change.
Each site is automatically connected to all the others (meshed network topography). It simplifies network management for Clarkson McLaren clients, reducing costs. There is an optional connection to the Internet, protected by a firewall.
Benefits and features
• Highly reliable – 99.85% SLA
• Faster Data Transfers Between Offices – Speeds from 1M, contention ratios which specify the minimum and maximum speed that can be achieved
• Greater Security – Data is not being sent via the Internet which makes it difficult for other Internet users to access client networks
• Cost-effective – No data traffic fees for inter office data transfer
• Multiple Access Options – Access variety from Dial, ISDN, DSL to Fibre
• Reduced Infrastructure – In comparison to current dedicated services which to not allow for the cost-effectiveness of Service Loading (Frame Relay, ISDN and DDS). Streamlined infrastructure which saves staffing, technical and administration costs.
• Connect Multiple Sites – Economically and easily connect remote branch office and employee’s homes to the main corporate Network.
Clarkson McLaren IP VPN provides clients with permanent IP connection. The IP connection is terminated on customer managed or Clarkson McLaren managed routing hardware using a physical MultiNet Access.
The Clarkson McLaren IP VPN Service Offers:
• A hight quality network service for organisations who need access to high speed services
• A high capacity, redundant IP Network with wide coverage in key centres
• A quality service backed by real service level guarantees and 24 x 7 client support.
• Flexible and competitive pricing
Clarkson McLaren IP VPN enable customers to create
• A single VPN for all the client’s traffic in a HUB and Spoke model (many to one)
• A single VPN for all the client’s traffic in a meshed modem(all to all)
• Multiple VPNs with restricted access to sites in a semi-meshed modem (some to some)
• Multiple VPNs with restricted access to communities of interest for specific client sites in hub and spoke or meshed models
Premium xDSL
Premium xDSL
The Clarkson McLaren XDSL services are specifically designed for businesses wanting a reliable Internet service at a cost effective price. The Premium Business XDSL provide businesses with fast, reliable cost and effective Internet services enabling businesses to implement a peace of mind quality network solution.
The Premium XDSL service is either asymmetric or symmetric DSL service utilizing ATM Unspecified BIT Rate (UBR) Quality of Service (QoS). The Premium XDSL service supports RFC 1483 routed or bridged encapsulation modem (Multi-protocol Encapsulation over ATM / AAL5), and RFC 2364 (PPPoA)
Premium Business XDSL services are an economic Internet service for delivering fast Internet/LAN access solutions. It is ideal for multi branch solutions where secure access to corporate network solutions is important and single access locations.
Premium XDSL Service’s are backed up with a service availability SLA which reflects the extended network.
All quality guarantees are backed up by a Service Level Agreement, which details Clarkson McLaren’s delivery, performance and quality standards. The quality Service Guarantee is to ensure clients consistently receive the highest performance and reliability.
Bandwidth Speed – Asymmetric
• 256K/64K ADSL
• 512K/128K ADSL
• 1.5M/256K ADSL
• 2M/384K ADSL
Bandwidth Speed – Symmetric
• 512K SDSL
• 512K SHDSL
• 1M SHDSL
• 2M SHDSL
• 4M SHDSL
All Premium XDSL services have the option of a full managed installation including maintained CPE or our clients can opt to supply their own CPE device.
Choosing to have a professional installation and configuration will always ensure a ‘no fuss’ activation and you can make certain it will not impact on your daily operations.
Business ADSL
Business ADSL 
Business Benefits
Many Businesses have already recognised the benefits of Internet access but are still using traditional dial up services which tie up the telephone line. Business’s which have taken the plunge for broadband services report greater cost savings, better productivity, improved employee satisfaction and a healthier bottom line overall as a result. on, always in touch
• Broadband services put an end to the dull routine of using a dial-up connection via a telephone modem and the need to repeat the process every time the connection fails.
• With broadband, when you’re switched on, you’re always online, with virtually instant access to any information or service.
• Because broadband splits your existing telephone line, you can make and take voice calls as normal even when you are online – no more frustrating engaged tones for your customers and suppliers. More efficient web services
• Put an end to the frustrating world wide wait for even the simplest website to appear with downloads at up to 30 times the speed you can get via a standard telephone and modem.
• Searching for and checking out potential customers and suppliers on the Internet, and downloading or transmitting all kinds of information, graphics, materials and guidance becomes quicker and easier.
Predictable Costs
• Fixed monthly charges are the future with broadband services, so there is no extra to pay no matter how often you use it.
• By using an Applications Service Provider you could better manage the costs and improve the functionality and security of your business software, leasing it online.
Large Organisations & Corporations
Clarkson McLaren offers higher speed and symmetric broadband services to meet the needs of major companies, corporations and other large organisations in the public and private sectors. With broadband, large organisations can:
• Take full advantage of broadband’s always on, high speed access and symmetric capabilities, saving time and effort downloading and transferring large digital files
• Take their goods and services online and into a global marketplace.
• Offer new services such as online ordering, account management and electronic payments to their customers, employees and suppliers
• Extend their internal networks and email systems to encompass remote offices, teleworkers and home workers.
• Tailor the bandwidth that employees can use to suit the specific needs of the job.
• Get better performance and value from existing systems and software
• Predict and manage costs effectively with Clarkson McLaren’s flat rate charging structure
Business ADSL Services
Clarkson McLaren offers competitively priced Business ADSL solutions. These services are delivered to over 1000 enabled exchanges around Australia. Business grade services include a static IP address which enables business to run mail/web servers, VPN tunnels and offer greater reliability.
Bandwidth Speeds available
• 256K/64K ADSL
• 512K/128K ADSL
• 1.5M/256K ADSL
Clarkson McLaren offers both flat rate and metered business plans.
Legals
All Clarkson McLaren Terms & Conditions are held here, if there is any information you are seeking but cannot locate please contact us at legals@cmcc.com.au
Acceptable Use Policy
Complaints Handling Policy
Credit Policy
Internet & Data Terms & Conditions
Privacy Policy
Refund Policy
Telecommunications Terms & Conditions
Managed Services
MANAGED SERVICES – a guide
• Level of Service
• Quality of Service
• Conditions
• Benefits & Features
LEVELS OF SERVICE
Differing levels of service are available and configurable. The following are indicators of different levels of service:
1) Entry Level – monitoring of DSL link and call escalation upstream of CLARKSON MCLAREN
2) Intermediate Level – as per Entry Level, plus monitoring & call escalation of firewall & server issues including CPU usage, disk space and memory, alerts via SMS or email.
3) Comprehensive Level – All of the above plus help desk service.
PRICING
All monitoring services require the installation of a firewall with secure connection to our monitoring service. It is envisaged that such a unit can be supplied to a site as part of a fixed-term managed services agreement for only the cost of installation – under $250 – with the purchase price amortised over the period of the managed services agreement as part of the management fees.
QUALITY OF SERVICE
The parameters of quality of service are covered by a service level agreement
contained within the managed services agreement. These parameters include
details of the method of escalation, timeframes for responses, and other outcomes as agreed.
CONDITIONS
As part of the managed services agreement, the conditions of such managed services are clearly defined by all parties.
These conditions usually include; Methods of escalation, level of support, speed and method of response to defined events, reporting paths and responsibilities for different events.
BENEFITS & FEATURES
The primary benefit from a managed services contract for any organisation is
a huge efficiency gain in the area of IT support.
A simple question…..how many users should a network have before you NEED an IT specialist to maintain the network?
Common perceived wisdom says maybe 25-30 users……government departments tend to only employ one network specialist per 300 users….but the REAL answer is ……
IF YOU HAVE A SERVER, YOU NEED A SPECIALIST!
Of course, not every organisation has the resources to pay a network guru the going rate of $50-$80k p.a.
Even for a small network, there are maintenance tasks requiring the presence of a network guru. Add to this the number of terminals attached, and this comprises the workload of an IT expert.
In a managed services scenario, a number of essential network tasks can be defined, quantified and costed, so that the end user only pays for PART of an IT expert, not the whole $70k version. The result – high quality network functionality, minimum downtime, minimum cost. Potential disasters are identified and corrected before they become too expensive.
Managed services are usually costed as an agreed number of hours per month to perform an agreed list of tasks to ensure network performance.
Professional Services
Professional Services
From planning and design to implementation and support, Clarkson McLaren can augment your staff or provide a complete turn-key solution for data and security networks. Whether you’re looking for the most up-to-date and expert advice or require a complete solution, the Clarkson McLaren approach is designed to be flexible.
Clarkson McLaren understands that network requirements are unique for each customer, and are dynamic. The growth in the complexity of networks and the importance they have in supporting business needs increasingly challenges network support staff. Clarkson McLaren assists by complementing your resources with the required network integration support.
By partnering with Clarkson McLaren, you maintain control of the technology. When you take advantage of our service capabilities, your organisation can concentrate its time in the areas that add the most value to your company: supporting end-users, adding and enhancing applications, extending operating systems and planning for future network expansion. Our goal is to provide best-in-class services that exceed your expectations. Our network service offerings are designed around a total IT support lifecycle.
Charges & Costs
Charges & Costs
Clarkson McLaren works with its clients on a percentage basis of the annualised savings realised. Standard work would be 20% of the recovered costs. By working on a percentage system all parties are assured we will work diligently and efficiently to recover all costs due to the client.
As Clarkson McLaren are capable of providing the very services being offered for audit, considerations are made for the waiving of the fee where a client may elect to utilise the services provided by Clarkson McLaren in lieu of their current provider of Services.
Cost Centre Charge
Billing & Charges Analysis 20% of the credit amount generated for incorrect billing, 15% of annualised monthly savings.
Service History Analysis 20% of the credit amount generated for services determined for disconnection without Service Provider Action, 15% of annualised monthly savings.
Efficiency Analysis 20% of the savings presented from actions to terminate redundant services and or provide replacement of Services with upgraded and less expensive services, multiplied by 12 months.
Additional Charges If we are engaged on the Client’s behalf to act on their behalf as an intermediary for negotiations with the Service Provider to:
- Ensure Credits Are Applied
- Ensure Services Are Disconnected
- Manage Replacements Or Upgrades
- Manage any additional Provisioning Arrangements
Our fees are $300.00 per hour. (GST Exc)
Project & Scope
The Audit & Analysis of the ICT spend and infrastructure for the Client will produce a concise report that will enable the Client to take the necessary steps towards a reduction in their expenditure.
Services Included In The Scope
- All PSTN Services, Charges & Service Management History
- All ISDN Services, Charges & Service Management History
- All Mobile Services, Charges & Service Management History
- All Internet, IP & Data Services, Charges & Service Management History
- All IT Services, Charges & Service Management History
Identification Of:
- Contractual Obligations – Including Potential Conflicts in Confidentiality Agreements
Clarkson McLaren will seek first to conduct a review of the existing agreements for the supply of the Services. This will enable us to understand and work within the parameters entered into as an agreement with the Service Provider and the Client. Should any potential conflict or breach of agreement arise from revealing these agreements to a third party, we will require written Authority to act on the Client’s behalf to review the agreements and have access to all information required to conduct the Audit & Analysis. This Authority will be limited by Time and by restrictions agreed upon by Clarkson McLaren & the Client.
- Existing Services
Clarkson McLaren will require access to all data from your current Service Provider that shows all active and historical services being billed to the Client. This will then enable us to conduct our trial Audit & Analysis.
- Infrastructure
Clarkson McLaren will undertake to understand the infrastructure under which the Services operate in order to ensure that a fully comprehensive report is made available to the Client. This will also ensure that a greater range of understandings and options are available for future planning requirements.
- Key Personnel
- Decision Making Personnel
The Client must ensure that Clarkson McLaren has access to all persons or records relevant to the decision making process which affect either; provisioning requests, purchase authority and planning.
- Site Personnel
The Client must also make available personnel or records for the specified Sites, so that Clarkson McLaren may access all information and data relevant to the Audit & Analysis Period.
- Use Of Information:
Clarkson McLaren agrees to comply with and adhere with all current State & Federal law pertaining to the use of Government, Commercial & Personal information and agrees that all information gathered is to be used solely for the use of this Audit & Analysis.
Billing Accuracy Audit
- Analysis & Confirmation Of Contract Rates Being Applied At Time Of Contract
Upon review of the current contract between the Client and its Service Provider, Clarkson McLaren will initiate a review of 6 months worth of all billing data for the Services to confirm that correct charging has been applied in all transactions. A report will be made available that should any incorrect charging and rating be shown will enable the Client to seek definitive credits from its Service Provider.
- Analysis & Confirmation Of Rating Consistency Over 6 Month Period
This will demonstrate the level of consistency from the billing and charges from your current Service Provider, enabling the Client to have a probability of error for the remainder of the Contract under the Service Provider.
- Report and Preparation of Response On, Or On Behalf Of the Client to the Service Provider.
This produced report will clearly and concisely detail any billing errors or overcharging and will provide a pathway for the Client to either take its own recommended actions with the Service Provider or to engage Clarkson McLaren in further consultancy services on their behalf to commence and finalise dealings with the Service Provider.
- Service History Audit
Ensuring That Service & Or Provisioning Requests Were Completed As Per The Client’s Request To The Service Provider
Upon receipt of all correspondence relating to the service requests from the Client relating to the Provision Of Services, such as Disconnections, Relocations, Activations or Feature Request History, Clarkson McLaren will undertake an audit to ensure that requests were completed as specified by the Client to the Service Provider and in the time frames set out. Any request history not completed at all will be identified and reported for action to be taken.
- SLA Performance Analysis
Upon confirmation or any SLA’s set down by the Service Provider, in its Contract with the Client, Clarkson McLaren will review 6 months of historical data relating to the performance of Services and calculate if rebates are due under the Contract.
- Report and Preparation of Response On, Or On Behalf Of the Client to the Service Provider.
The produced report will clearly and concisely detail both; any outstanding services requiring termination and that if any Services requested and acknowledged by the Service Provider are due credits back to the Client; and that where SLA performance was not met, calculate the penalty credits due back under the SLA Agreement.
- Efficiency Analysis Of Current Services Infrastructure
Redundant Services Analysis - Our analysis of the current infrastructure will determine for the Client which Services currently in use and being charged are either redundant due to lack of usage or current requirement for the Services.
Superseded Technology Analysis – Or analysis will determine which Services are legacy Products and Services, which are replaceable by current services which are both more effective and less expensive due to market availability and competition.
- Replacement and/or Upgrade Model for Both Cost Saving Enhanced Features Plan.
From examination of the efficiency and necessity of the current Services Infrastructure we will provide a model for the Client to replace and upgrade current Services Infrastructure with a view towards both ongoing cost reduction and an improvement in the efficiency levels and use of the Services Infrastructure.
Delivery Time
Delivery times from Clarkson McLaren to the Client are commenced from receipt of all agreed upon and required information.
Audit & Analysis Component Delivery Time
Initial Identification Of Services 5 Working Days
Billing Accuracy Audit 15 Working Days
Service History Audit 15 Working Days
Efficiency Analysis 5 Working Days
Total Estimated Lead Time 15 Working Days
Project Specifications & Requirements
The following table specifies the required information to be provided to Clarkson McLaren in order to complete the Audit & Analysis for the Client.
- Audit & Analysis Component Information Required Requirement
- Initial Identification Of Services& Billing Accuracy Audit
- Written authority to act on your behalf To review historical records
- Existing Service Provider Contract, including complete list of Services entered into under the Contract and all relevant charges pertaining to the Services.
- • Existing Confidentiality Agreements
- 6 Months worth of invoice & charge history for the Services under Contract, preferred format is electronic (dependent on the Service Provider’s provision of this information), paper is accepted.
- Access to any online systems provided By the Service Provider.
- Site Listing/Records of termination of Services
- List Of Decision Making Personnel, position & responsibilities relating To the management of the Services
- List of Site Personnel, for access to information regarding the Services.
- Service History Audit
- 6 Months worth of provisioning request history pertaining to the Services under the Contract, this is to include arrangements for the disconnection, relocation, connection or modification of any Service.
- Efficiency Analysis
- Copies of the Service Level Assurance Agreements
Contact Us
Contact Us 
Client Service Centre Contact Details and Operating Hours
Contact Details
Phone: 1300 788 354
Fax: 1300 788 356
Operating Hours
Monday to Friday 09:00 – 17:30
All other times, including weekends and public holidays will be answered by a live operator. If you are experiencing a fault or have an urgent enquiry, the operator will immediately contact our afterhours support team to respond to your enquiry within the hour. All other messages will be returned the next business day.
Departmental Contact Details
Phone All 1300 788 354
Fax 1300 788 356
Sales: enquiries@cmcc.com.au
Service: service@cmcc.com.au
Billing & Payments: billing@cmcc.com.au
Legal: legals@cmcc.com.au
Human Resources: hr@cmcc.com.au
Careers
Careers
Clarkson McLaren offers a number of exciting career prospects for any person with a love of the industry, a passion for excellence and a drive for success.
We offer our staff a full range of training programs both internally and with accredited external parties that increase the skills and experience of both the company and the employee.
If you are interested in pursuing a career with Clarkson McLaren, why not contact our HR team at hr@cmcc.com.au
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Clarkson McLaren offers a total range of IT and Telecommunications Solutions and Services. Can you imagine the convenience of dealing with a company that can offer you a managed end to end solution through one point of contact with the added convenience of one single support chain and all on a single invoice?
In a rapidly changing world of I.T. & Communications; new tools, packages & technologies appear every day.
Clarkson McLaren Corporate Communications Pty Ltd can tailor the most effective end to end solution utilising the latest in information and communications technology. Our resources include:
- Information Technology Services & Support
- Internet & IP Data Solutions
- Telecommunications
- IT Hardware Sales
- Auditing & Consulting
Clarkson McLaren was created to provide the highest quality level of service to Corporate Australia through all aspects of communications and IT products and services.
Our clients choose Clarkson McLaren based on our superior service levels and our ability to provide savings on expenditure. Combine this with our unique perspective in offering the best options for information & communications solutions; our clients truly always receive value for money.
Our Partners
CMCC Partners
In order to best meet our clients requirements we source products and services from only the most reliable and dynamic suppliers.
• M2 Australia Ltd
• AAPT
• ispOne Pty Ltd
• Hewlett Packard
• IBM
• Acer
• Cisco
• Netcomm
• Select Software Pty Ltd
• Securepay
• EziDebit Australia Pty Ltd
• Service Elements Pty Ltd
• Syncretize Pty Ltd
• Talkware Pty Ltd
• Swift Communications Pty Ltd
• Communications Services
• Cubic Marketing Pty Ltd
About Us
About Us
Clarkson McLaren employs a highly skilled team in order to ensure that the company delivers on its vision for offering the best possible service and solutions. From the board of directors to key staff, our history and experience is composed of the highest qualifications within the industry.
Key Personnel
Chairman: Mr. Peter Lynch
Chief Executive Officer: Mr. James McLaren
Chief Operations Officer: Mr. Anthony Clarkson
Chief Financial Officer: Mr. William McLaren
Chief Information Officer Mr. Wayne Ferrari
Technical Director: Mr. Damien Mason
National Sales & Marketing Manager: Mrs. Natalie McLaren
Client Services Manager: Mr. James Martin
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