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The Audit & Analysis of the ICT spend and infrastructure for the Client will produce a concise report that will enable the Client to take the necessary steps towards a reduction in their expenditure.
Services Included In The Scope
Identification Of:
Clarkson McLaren will seek first to conduct a review of the existing agreements for the supply of the Services. This will enable us to understand and work within the parameters entered into as an agreement with the Service Provider and the Client. Should any potential conflict or breach of agreement arise from revealing these agreements to a third party, we will require written Authority to act on the Client’s behalf to review the agreements and have access to all information required to conduct the Audit & Analysis. This Authority will be limited by Time and by restrictions agreed upon by Clarkson McLaren & the Client.
Clarkson McLaren will require access to all data from your current Service Provider that shows all active and historical services being billed to the Client. This will then enable us to conduct our trial Audit & Analysis.
Clarkson McLaren will undertake to understand the infrastructure under which the Services operate in order to ensure that a fully comprehensive report is made available to the Client. This will also ensure that a greater range of understandings and options are available for future planning requirements.
The Client must ensure that Clarkson McLaren has access to all persons or records relevant to the decision making process which affect either; provisioning requests, purchase authority and planning.
The Client must also make available personnel or records for the specified Sites, so that Clarkson McLaren may access all information and data relevant to the Audit & Analysis Period.
Clarkson McLaren agrees to comply with and adhere with all current State & Federal law pertaining to the use of Government, Commercial & Personal information and agrees that all information gathered is to be used solely for the use of this Audit & Analysis.
Billing Accuracy Audit
Upon review of the current contract between the Client and its Service Provider, Clarkson McLaren will initiate a review of 6 months worth of all billing data for the Services to confirm that correct charging has been applied in all transactions. A report will be made available that should any incorrect charging and rating be shown will enable the Client to seek definitive credits from its Service Provider.
This will demonstrate the level of consistency from the billing and charges from your current Service Provider, enabling the Client to have a probability of error for the remainder of the Contract under the Service Provider.
This produced report will clearly and concisely detail any billing errors or overcharging and will provide a pathway for the Client to either take its own recommended actions with the Service Provider or to engage Clarkson McLaren in further consultancy services on their behalf to commence and finalise dealings with the Service Provider.
Ensuring That Service & Or Provisioning Requests Were Completed As Per The Client’s Request To The Service Provider
Upon receipt of all correspondence relating to the service requests from the Client relating to the Provision Of Services, such as Disconnections, Relocations, Activations or Feature Request History, Clarkson McLaren will undertake an audit to ensure that requests were completed as specified by the Client to the Service Provider and in the time frames set out. Any request history not completed at all will be identified and reported for action to be taken.
Upon confirmation or any SLA’s set down by the Service Provider, in its Contract with the Client, Clarkson McLaren will review 6 months of historical data relating to the performance of Services and calculate if rebates are due under the Contract.
The produced report will clearly and concisely detail both; any outstanding services requiring termination and that if any Services requested and acknowledged by the Service Provider are due credits back to the Client; and that where SLA performance was not met, calculate the penalty credits due back under the SLA Agreement.
Redundant Services Analysis - Our analysis of the current infrastructure will determine for the Client which Services currently in use and being charged are either redundant due to lack of usage or current requirement for the Services.
Superseded Technology Analysis – Or analysis will determine which Services are legacy Products and Services, which are replaceable by current services which are both more effective and less expensive due to market availability and competition.
From examination of the efficiency and necessity of the current Services Infrastructure we will provide a model for the Client to replace and upgrade current Services Infrastructure with a view towards both ongoing cost reduction and an improvement in the efficiency levels and use of the Services Infrastructure.
Delivery Time
Delivery times from Clarkson McLaren to the Client are commenced from receipt of all agreed upon and required information.
Audit & Analysis Component Delivery Time
Initial Identification Of Services 5 Working Days
Billing Accuracy Audit 15 Working Days
Service History Audit 15 Working Days
Efficiency Analysis 5 Working Days
Total Estimated Lead Time 15 Working Days
Project Specifications & Requirements
The following table specifies the required information to be provided to Clarkson McLaren in order to complete the Audit & Analysis for the Client.