Lodging A Data Fault

Important Information – Lodging a Data Fault

When lodging an ADSL Fault here are some things to check first.

• Is the line dead?
• Is there power on the modem?
• Is the status of the ADSL light green, blinking or off?
• Is the PPP light green, blinking or off?

Here are some things we need to know when placing a fault.

• Modem Type
• Modem Model
• Are there any other devices connected?
• The time the fault occurred and how long has it been happening?
• Have you removed any other devices that may be connected?

Lodging a Voice Fault
Lost or Stolen Mobile Services
Lodging A Data Fault
Remote I.T Support
Online Billing Centre